Frequently Asked Questions

FAQs

Delivery & Cancellation Policy

We offer swift delivery within Lagos, with an estimated delivery time of 24 to 48 hours (working days) from the date of order confirmation. Once your order is placed and processed, our logistics team will work diligently to ensure prompt delivery to designated address. A shipping confirmation email with a tracking number to monitor the progress of the order will be sent to the customer

Orders placed outside Lagos will be delivered within 3 to 5 business days from the date of order confirmation. We partner with reliable couriers like FedEx, DHL, and Compton Green for safe and timely delivery. Upon dispatch, a shipping confirmation email with a tracking number for easy tracking. 

Estimated delivery times are based on normal circumstances. However, unforeseen events, such as weather conditions, route areas or logistical challenges, may occasionally cause delays. We will do our best to keep you informed in such situations. Delivery charges are calculated based on location.

Should you have any delivery issues or concerns, please contact our customer support on 09160002340 for prompt assistance.

We understand that circumstances may change, and you might need to cancel or make adjustments to your order. Below is our cancellation policy to facilitate a smooth and transparent process:

  1. Cancellation Timeframe:
    • You are eligible to cancel your order within 24 hours of placing it. After this timeframe, cancellation requests will not be accepted.
    • We kindly request that you review your order carefully before finalizing the purchase to avoid any inconvenience.
  1. Changes to the Order:
    • If you need to make any changes to your order, such as modifying the shipping address or adding/removing items, you must do so within 24 hours of placing the order.
    • After 24 hours, changes to the order cannot be guaranteed as the order may have already been processed and prepared for shipment.
  1. Order Preparation:
    • Once your order has been prepared for shipment, cancellation is no longer feasible. We strive to promptly process and fulfill orders to ensure timely delivery to our valued customers.
    • If you still wish to cancel your order after it has been prepared, you will need to follow our Return Policy.
  1. Cancellation Procedure:
    • To request a cancellation or make changes to your order within the specified timeframe, please contact our customer support team via email or phone: 09160002340.
    • Kindly provide your order details, including the order number, for efficient assistance.
    • Our customer support team will review your request and provide further instructions accordingly.
  1. Exceptions:
    • In case of any exceptional circumstances or technical issues related to order placement or processing, we reserve the right to consider cancellations or changes beyond the specified timeframe.
    • Each case will be handled individually, prioritizing customer satisfaction.