Frequently Asked Questions

We do not offer refunds on any purchases. However, we will gladly provide a replacement for any item that meets the conditions outlined below.

• Timeframe: Returns for replacement must be initiated within 5 days of the delivery date. After this period, we cannot accept returns.
• Condition of Item: The item must be returned in its original condition, unused, and in the same packaging as received. It must include all original tags, labels, and accessories.
• Proof of Purchase: A valid receipt or proof of purchase must be provided.

To initiate a return for replacement, the following process must be followed

• Contact Us: Email customer service team at [info@SWNigeria.com] or call us on [09160002340] within 5 days of receiving the item to request a return authorization. Customer is to provide a order number and a brief explanation of the reason for the return.
• Receive Return Authorization: Customer service team will provide a return authorization number and instructions for returning the item.
• Ship the Item: Customer is to carefully package the item in its original packaging, including all tags, labels, and accessories. Ship the item to the address provided by our customer service team. Customer is responsible for the shipping costs associated with returning the item.
• Inspection and Replacement: Once we receive and inspect the returned item, we will notify customer of the approval or rejection of the replacement request. If approved, we will process and ship the replacement item to customer

Certain items are not eligible for return, including:

• Items that have been used, altered, or damaged after delivery.
• Items without the original packaging, tags, labels, and accessories.
• Custom or personalized items.